Tracking Applications

Tracking applications manage and track information & documents, such as a list of contacts, from its creation to its deletion or "completion." Tracking applications usually require the integration of many different data sources because the information needing to be tracked typically resides in more than one location.

One example of a tracking application is a job candidate tracking application, which enables a human resource department and other employees to track a prospective employee from the moment he submits a resume through the interview process and finally to the decision to hire or reject. The candidate's status is always available for review.

Another example is Lot Tracking application in shopfloor or Material Tracking Application in stores.

You could also create an account tracking application, which includes tracking for contacts, revenue, and tasks.

Helpdesks are also tracking applications. In a helpdesk application, trouble tickets are submitted to the help desk by users specifying technical problems. Problems are assigned to technicians based on the ticket type. Audit trails are established for each ticket so that the technicians have historical information that helps them work on the problems. After fixing a problem, the technician adds the ticket and its resolution to a log of frequently asked questions, which users can query.

A helpdesk might include other tracking applications as well, such as inventory management. For example, if the technician had to request a new machine for the user, an inventory management program informs the technician whether a new machine is in stock. By adding a workflow application to the help desk application, the technician could obtain approval for the machine from the user's manager and the help desk manager.

One last example of a tracking application you might build is a class registration application, which tracks information about a class and its participants. It informs users when desired classes become available, reminds them of which classes they are registered for at least one day in advance, and notifies them of any updated materials made available by the teacher. When the class is completed, class notes and a survey can be distributed to class members.

ERPWEB has built in tracking applications plus uses 3rd party tools available in web server log files & database server log files.