Knowledge management is first and foremost a management discipline that treats intellectual capital as a managed asset.

The primary goal of knowledge management is to deliver the intellectual capacity of the firm to the knowledge workers who make the day-to-day decisions that in aggregate determine the success or failure of a business

In all organizations there is valuable knowledge about the business, about its customers, products, processes and competitors locked away in people's minds, or on paper or in electronic form. This knowledge may come from employees or from business partners. 

The key to business success is to exploit this knowledge by providing the culture, processes and technology to facilitate the sharing of information and improve overall company performance. 

Companies will see benefits in faster product development, improved decision-making, more skilled employees, and enhanced services that better meet customer needs. These benefits will surface in measures such as cycle-time reductions, better resource returns, higher product satisfaction indexes, and increased employee education levels.

Technology is a critical business enabler—making it easier to store, access and manipulate digital information as well as facilitate collaboration regardless of time and location. The development of the Internet, wireless communications, knowledge portals, and new collaborative and data analysis technologies, are helping many businesses to distinguish themselves from their competitors as the Digital Age unfolds.

Technology is a required foundation for managing knowledge assets and bringing people together in dispersed organizations. At the same time, creating incentives for sharing knowledge and having focused business goals will help avoid many of the common pitfalls of knowledge management.

ERPWEB Business Manager manages the knowledge of organization via capturing it from clients and storing it in following ways:

Master Data : "This master data is a must to start operating business applications"

In order to start ERPWEB operations following master data needs to be provided. This is something like making system knowledgeable about your company's methodology of doing business :

eITM: InfoTech Dept.:

• BasicData

  • CALENDAR: Company calendar are pre-defined here.

  • UNIT: Units are pre-defined here.

  • PARTYPE: HRD Personal action report type are pre-defined here.

  • VCHRTYPE: Accounts Voucher Types are pre-defined here.

  • ACCHEAD: Account heads are pre-defined here. 

  • ITEMTYPE: Types of Items are pre-defined here.

  • CURRENCIES: Currencies are pre-defined here.

  • COMPANY: Companies basic data is pre-defined here.

  • SUPPTYPE: Supplier types are pre-defined here.

  • POTYPE: Purchase Order types are pre-defined here.

  • DESIGNATION: Employee Designations are pre-defined here.

• Menu Design:

  • MODULE: Departments within the company normally acts as software modules are pre-defined here.

  • SUBMODULE: Procedures within this departments normally acts as software sub-modules are pre-defined here.

• User admin:

  • USERS: Users of ERPWEB Systems are created here along with their access passwords.

• Workflow Design:

  • WORKFLOW: Which users can access which documents & its functions can be pre-defined here.

eMRP: Manufacturing Dept.:

• Engineering:

  • PRODGROUP: Enter all product groups here. Below mentioned items are grouped using this tool.

  • ITEM: Enter all Finished goods, Sub Assemblies, Raw Material and Components here.

  • PROCESS: Enter all manufacturing Process and their Recipes here along with routing information.

  • BOM: Enter Bill of Material for your finished goods here. 

  • PROCESSITEM: Items used in a particular process operation at particular workcenter is entered here.

  • REJECTCODE: Enter possible reject codes in case of defining rejection management system.

• Stores:

  • STORE: Enter all raw material & production stores existing in your organization here.

• Shipment:

  • WAREHOUSE: Enter all warehouses or finished goods store existing in your organization here.

  • TRANSPORT: Transporters who are registered with your organization along with transport routes are mentioned here.

  • PACKING: Packing material required to pack finished goods is entered or defined here.

• Maintenance:

  • MACHINES: Machines used in your organization to produce finished goods are entered here.

  • WORKCENTER: Workcenters defined on shopfloor is entered here along with machines used.

eCRM: Marketing Department:

• SalesData:

  • CustomerReg: Enter Customer data here via customer registration process.

  • PriceList: Enter Product Pricelist here. This price will be quoted to customer.

• Campaign Management:

  • Salesmen: Enter Salesmen data here.

• CallCenter Management:

  • MktgScript: Enter marketing script here.

eSCM: Supplier Department:

• eProcurement:

  • SupplierReg: Enter Registered Supplier data here via supplier registration process along with supplier pricelist.

eFRM: Finance Department:

• AccountsTree:

  • ACCGROUP: Enter final account groups along with subgroups here to create chart of accounts.

  • ACCOUNT: Enter final ledger accounts along with their opening balances here.

eHRM: HRD Department:

• Leave Management:

  • LEAVETYPE: Types of leave along with max leave allowed are entered here e.g. Annual Leave 10, Sick Leave 20 etc.

• Payroll Management:

  • PAYSTRUCTURE: Pay structure i.e. earnings & deductions along with pay calculation logic is entered here.

• Shift Management:

  • SHIFT: Shift names prevailing in your organization is entered here.

  • SHIFTPOLICY: Shift timings & policies are mentioned here.

• Employee Management:

  • EMPLOYEE RECORD: Data related to Employees working in your company is entered here.